Refund & Cancellation Policy

Last Updated: 28 August 2026

1. Scope of Policy

This Refund & Cancellation Policy applies to all professional advisory sessions, 1-on-1 custody reviews, beginner hardware workshops, and organizational governance consultations booked with Luno Security Guidebook (Pty) Ltd.

2. Rescheduling Policy

We recognize that scheduling conflicts arise. We provide flexible rescheduling options for all booked advisory appointments:

• Notice Period: You may reschedule your consultation at no additional charge by providing written notice via email at least 24 hours prior to the scheduled session time.
• Rescheduling Limit: A single appointment may be rescheduled up to two (2) times within a 60-day window from the original booking date.

3. Cancellation & Refund Eligibility

A. Cancellations Prior to Consultation

• More than 48 Hours Before Session: Clients cancelling an appointment with more than 48 hours notice before the scheduled start time are eligible for a 100% full refund of any pre-paid consultation fees.
• Between 24 and 48 Hours Before Session: Cancellations made between 24 and 48 hours prior to the session are eligible for an 80% partial refund (with 20% retained to cover administrative preparation and reserved calendar allocation).
• Less than 24 Hours Notice or No-Shows: Cancellations with less than 24 hours notice or failure to attend a scheduled session (“no-show”) are non-refundable, as the advisor’s calendar time has been exclusively allocated.

B. Post-Consultation Satisfaction Review

If you complete a 1-on-1 advisory session and feel that the advisor did not deliver actionable technical clarity or failed to adhere to the agreed curriculum scope:

• You may submit a written refund request within 48 hours following the conclusion of your session.
• Our managing directors will review your case notes and discuss your feedback. Validated satisfaction concerns qualify for a full or partial refund or a complimentary 45-minute remediation follow-up session.

C. Non-Refundable Items & Circumstances

• Delivered Custom Action Plans: Once a customized 14-point Security Action Plan or corporate Standard Operating Procedure (SOP) document has been written and delivered, the document preparation portion of the engagement is non-refundable.
• On-Site Travel Expenses: Non-recoverable travel or accommodation costs incurred for in-person corporate engagements outside Johannesburg are non-refundable once travel has been booked with third-party carriers.

4. Refund Request Process & Processing Times

1. Submit Written Request: Email your refund request to contact@logicprismcore.click citing your booking invoice reference, full name, and reason for cancellation or dissatisfaction.
2. Review & Assessment: Our administrative desk reviews all requests within two (2) business days.
3. Approval & Payout: Approved refunds are processed via direct Electronic Funds Transfer (EFT) back to the originating South African bank account or original payment method within 3 to 5 business days.

5. Contact for Cancellation & Invoicing Questions

• Email Inquiries: contact@logicprismcore.click
• Telephone Desk: +27 11 000 3290
• Office Location: Office 11, 57 Sample Road, Johannesburg 0000, South Africa